Privacy Policy

Last updated: 09/07/2026

This Privacy Policy explains how TEAM CARPATI SRL, with its registered office at Str. Moldovei nr 1A, Borșa, Maramureș County, Romania, registered with the Trade Registry under no. J2011000415244, tax ID (CUI) 28389286, hereinafter referred to as "Solar Carpat", "we" or "the Controller", collects, uses, stores and protects the personal data of the users and customers of the website www.solarcarpat.com.

Using the website and placing orders involves the processing of certain personal data. We are committed to processing this data in accordance with Regulation (EU) 2016/679 ("GDPR") and applicable data protection legislation.

1. Data Controller

The controller of your personal data is:

TEAM CARPATI SRL
Tax ID (CUI): 28389286
Trade Registry No.: J2011000415244
Registered office: Str. Moldovei nr 1A, Borșa, Maramureș County, Romania
Phone: 0736 850 020
Email: team.carpati@gmail.com
Website: www.solarcarpat.com

For any question regarding the processing of personal data, you can contact us at team.carpati@gmail.com

2. What personal data we may collect

Depending on how you use the website, we may collect the following categories of data:

first and last name
company name, where applicable
tax ID/CUI, when required for invoicing
billing address
delivery address
phone number
email address
information regarding orders placed
information regarding invoices and payments
communications you have had with us
technical data about your use of the website, such as IP address, device type, browser and similar information
data voluntarily provided through the forms available on the website

We do not request and do not intend to collect special categories of personal data through the online store.

3. Purposes of data processing

Your data may be processed for the following purposes:

3.1. Order processing — we use the necessary data for:

registering and confirming orders
processing and preparing products
delivering products
communicating with you about your order
issuing invoices
managing returns and complaints
resolving issues regarding ordered products

3.2. Payments — for online payments, certain data may be processed by the payment service providers used by the company. Solar Carpat does not request or store full bank card details when a payment is processed through an authorized external provider.

3.3. Order delivery — to deliver orders, the necessary data may be transmitted to the courier company chosen by the customer during checkout. Depending on availability and the options displayed at the time of the order, several courier service providers may be used.

3.4. Invoicing and legal obligations — data may be processed to fulfil the company's applicable tax, accounting and legal obligations.

3.5. Communicating with customers — we may use contact details to respond to requests, questions, complaints or other communications you send us.

3.6. Improving the website — we may use certain technical and statistical data to improve the operation, security and user experience of the website.

4. Legal basis for processing

Depending on the situation, the processing of personal data may be based on:

performance of a contract or steps taken prior to entering into a contract
compliance with the company's legal obligations
the company's legitimate interest
the consent of the data subject, when required

5. Who we may share data with

For the online store to operate, data may be shared, as applicable, with:

courier service providers
payment processors
IT and hosting service providers
software service providers
accounting service providers
public authorities, where there is a legal obligation to do so
other providers necessary to fulfil orders

We do not sell customers' personal data.

6. Transfers outside the European Economic Area

If certain services used by Solar Carpat involve transferring data outside the European Economic Area, we will take the necessary measures required by applicable data protection legislation.

7. Data retention period

We keep personal data only for as long as necessary for the purposes for which it was collected and to comply with legal obligations.

Data relating to orders, invoices and transactions may be retained for the period required by tax and accounting legislation.

Data used to communicate with customers may be retained for as long as necessary to resolve the request and, where applicable, for the period necessary to defend the company's legitimate rights and interests.

8. Your rights

Under the conditions provided by applicable law, you have the following rights:

right of access to your personal data
right to rectify inaccurate or incomplete data
right to erasure of data, under the conditions provided by law
right to restriction of processing
right to data portability
right to object to certain processing
right to withdraw consent, when processing is based on consent
right to lodge a complaint with the competent data protection authority

To exercise your rights, you can contact us at: team.carpati@gmail.com

Requests will be reviewed and resolved in accordance with applicable legal provisions.

9. Data security

Solar Carpat takes appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or unauthorized disclosure.

Access to personal data is limited to the persons and providers who need this information to perform their duties.

10. Cookies

The website may use cookies and similar technologies for the platform to function correctly, to remember certain preferences, for statistics and, where applicable, for marketing.

Depending on the type of cookies used, some cookies may require user consent. Additional information is available in the Cookie Policy.

11. Marketing and commercial communications

If Solar Carpat sends commercial communications by email or other means for which consent is required, these will only be sent under the conditions provided by applicable law.

You may withdraw your consent to commercial communications by using the unsubscribe mechanism available in the message or by contacting the company.

12. Changes to this policy

Solar Carpat reserves the right to modify this Privacy Policy when necessary, including as a result of legislative, technical or operational changes.

The updated version will be published on this page.

13. Contact

For questions about this Privacy Policy or how we process personal data:

TEAM CARPATI SRL
ADDRESS: Str. Moldovei nr 1A, Borșa, Maramureș County, Romania
Tax ID (CUI): 28389286
Trade Registry No.: J2011000415244
Email: team.carpati@gmail.com
Phone: 0736 850 020