Delivery, Payment & Hours

1. Order delivery

Solar Carpat delivers products within Romania and to European Union countries where delivery service is available.

Depending on destination, product size and weight, several shipping options may be available.

The customer can select the delivery method available and convenient for them at the time of placing the order.

Shipping cost is displayed before the order is finalized.

2. Estimated timeframes

Product availability is indicated on the website and may vary depending on stock.

Products in stock: personal pickup may be available from the warehouse, and courier delivery is usually estimated at 1–3 business days.

Products available for pre-order: for products not in stock, orders can be placed as pre-orders. The estimated timeframe is approximately 10–14 days, depending on supplier and shipping availability. Before final confirmation of a pre-order, the customer may be contacted to confirm the estimated timeframe.

3. Payment

Courier delivery: for orders delivered by courier, payment is made in advance at the time the order is placed, using the payment method available on the website.

Warehouse pickup: for personal pickup from the warehouse, payment on pickup may be available, according to the payment methods accepted by Solar Carpat.

4. Personal pickup

Orders can be picked up from: Str. Moldovei nr 1A, Borșa, Maramureș County, Romania

Pickup hours:

• Monday – Friday: 08:00 – 17:00
• Saturday: Closed
• Sunday: Closed

To avoid unnecessary trips, we recommend waiting for confirmation that the product is available and ready for pickup.

5. Customer service hours

To contact Solar Carpat:

• Monday – Friday: 09:00 – 17:00
• Saturday – Sunday: Closed

These hours represent the general interval during which the company provides customer communication and support.

Outside this interval, you can send us requests by email. Requests received outside business hours will be handled the next business day.

6. Online orders

The online store can be accessed and orders can be placed 24 hours a day, 7 days a week, except during periods when the website is temporarily unavailable for technical or maintenance reasons.

Placing an order outside business hours does not mean it will be processed the same day.

Orders are processed on business days, according to product availability.

7. Exceptional circumstances

Delivery times may be affected by factors beyond Solar Carpat's control, including:

• carrier delays
• severe weather conditions
• peak periods
• public holidays
• logistical issues
• temporary unavailability of the product from the supplier
• force majeure events

In the event of significant delays, the customer will be informed, to the extent information is available.

8. Contact

• TEAM CARPATI SRL
• ADDRESS: Str. Moldovei nr 1A, Borșa, Maramureș County, Romania
• Tax ID (CUI): 28389286
• Trade Registry No.: J2011000415244
• Email: team.carpati@gmail.com
• Phone: 0736 850 020

Customer service hours: Monday – Friday: 08:00 – 17:00, Saturday – Sunday: Closed